Guarantee Policy
Master Lift NYC Guarantee Policy
At Master Lift NYC, we stand behind the quality of our work. As a family-owned garage door company serving Queens, the Bronx, and Nassau County, we believe every customer deserves honest service, reliable workmanship, and peace of mind after the job is done.
That is why we back our services with a written guarantee on eligible repairs and installations.
Our Workmanship Guarantee
We provide a 1-year warranty on parts and labor for qualifying garage door repairs and new installations completed by our team.
This guarantee reflects our commitment to doing the job right the first time and using quality parts installed by trained technicians.
What Our Guarantee Covers
Our guarantee generally covers defects related to:
- Workmanship performed by Master Lift NYC
- Parts supplied and installed by our team
- Installation-related issues resulting from our service
- Repairs that fail due to defective replacement parts installed by us during the warranty period
What Is Not Covered
This guarantee does not cover issues caused by:
- Normal wear and tear
- Lack of maintenance
- Misuse, abuse, or accidental damage
- Vehicle impact or other external damage
- Rust, corrosion, or weather-related deterioration
- Problems caused by pre-existing structural issues
- Parts or products not supplied by Master Lift NYC
- Repairs, adjustments, or modifications made by another company or by the property owner after our service
Warranty on Manufacturer Products
Some garage doors, openers, springs, and accessories may also include a separate manufacturer warranty. When applicable, those warranties are provided by the product manufacturer and may have different terms, coverage periods, and limitations.
We are happy to explain what is covered under the manufacturer warranty for any product we install.
How to Request Warranty Service
If you believe your issue is covered under our guarantee, please contact us as soon as possible.
When calling, please provide:
- Your name and service address
- Approximate date of service
- A brief description of the issue
- Any invoice or service details available
Our team will review the issue and schedule an inspection if needed.
Our Commitment to Fair Service
We do not believe in hidden fees or vague promises. If something related to our workmanship needs attention during the applicable warranty period, we will work with you to address it promptly and professionally.
Your trust matters to us, and we want you to feel confident choosing Master Lift NYC for your garage door repair or installation needs.
Contact Us
For questions about our Guarantee Policy or to request service, contact:
Master Lift NYC
69-32 181st St, Fresh Meadows, NY 11365
Phone: (718) 791-0585
Email: [email protected]
